TERMS + CONDITIONS

DEFINITIONS

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

‘We/Us/Our’ means NEED Baked Goods Ltd

‘The Customer/You/Your’ means anyone placing an order on needveganicecream.com

‘NEED / NEED Vegan Ice Cream’ are trading names of NEED Baked Goods Ltd, a company registered in England and Wales under number 12100372, whose registered office is at Railway Arch 386, Denmark Road, London SE5 9JR, United Kingdom. NEED Baked Goods Ltd are the operators of this Website.

‘The Website’ means www.needveganicecream.com

‘Linked Sites’ means any third party sites that can be reached by hyperlink from www.needveganicecream.com

These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.

OUR CONTRACT

All orders are subject to availability and confirmation of the order price. Delivery details will be arranged individually with The Customer when the order has been placed but dispatch times may still vary according to availability and subject to any delays resulting from courier delays or force majeure for which We will not be responsible.

In order to contract with NEED You must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to Us.

NEED retains the right to refuse any request made by You. If Your order is accepted We will inform You by email and/or text message or via The Website. When placing an order, You undertake that all details You provide to us are true and accurate, that You are an authorised user of the credit or debit card used to place Your order and that there are sufficient funds to cover the cost of the goods.

When You place an order, you will receive an acknowledgement e-mail and/or webpage confirming receipt of Your order: this email and/or webpage will only be an acknowledgement and will not constitute acceptance of Your order. A contract between NEED and You will not be formed until We send you confirmation by e-mail, text message or other appropriate digital means that the goods which You ordered have been dispatched to You. Only those goods listed sent at the time of dispatch will be included in the contract formed.

PRICING AND AVAILABILITY

Whilst We try to ensure that all details, descriptions and prices which appear on The Website are accurate, errors may occur. If We discover an error in the price of any goods which You have ordered We will inform You of this as soon as possible and give You the option of reconfirming Your order at the correct price or cancelling it. If We are unable to contact You We will treat the order as cancelled. If You cancel and You have already paid for the goods, You will receive a full refund from NEED.

Delivery costs will be charged in addition to the product(s) price. Such additional charges are clearly displayed where applicable and included in the ‘TOTAL’ at checkout.

PAYMENT

All online card payments are processed through Stripe and will show on your bank statement as ‘NEED Vegan Ice Cream’. The monies received upon the debiting of Your card shall be treated as a full payment against the value of the goods You wish to purchase. Once the goods have been despatched and You have been sent a confirmation email, text message or notification on the website, the monies paid shall be used for the value of goods you have purchased as listed.

DELIVERY ESTIMATES

Times agreed with You for delivery are approximate. NEED (either directly or via their delivery partners) will endeavour to deliver within the approximate delivery time agreed with You but delays resulting from courier delays or force majeure are possible, for which We will not be responsible.

REFUNDS & CHARGE-BACKS

Online payments made through NEED Vegan Ice Cream are processed through Stripe but will appear on your statement as ‘NEED Vegan Ice Cream’. For refunds, charge-backs or disputes for online paid orders, please contact Us on the details mentioned below. If an unrecognised transaction appears on Your card / statement from NEED Vegan Ice Cream, please contact Us on the follow details:

NEED Baked Goods Ltd, Email: support@needbakedgoods.com, Address: 145B Norwood Road, London SE24 9AF

ORDER CANCELLATION AND AMENDMENTS

Once Your order has been confirmed and payment taken from Your account, You will be unable to cancel Your order and will not be eligible for a refund. To change or cancel Your order please contact Us at hello@needbakedgoods.com and We will attempt to resolve Your request.

FEEDBACK

If the order received does not meet Your expectation please provide feedback to hello@needbakedgoods.com - We will be in touch to try to resolve the matter with You.

COMPENSATION

If You are unhappy with the quality of any goods or the service provided by NEED and wish to seek any form of compensation, You should contact Us at hello@needbakedgoods.com - We will be in touch to try to resolve the matter with You.

CUSTOMER SUPPORT

The NEED customer support team will attempt to assist You and resolve any enquiry where possible regarding Your order. You can contact NEED Customer Support by emailing us at hello@needbakedgoods.com or by clicking "CONTACT" on the Website (in the footer of each page) and submitting Your request via the provided contact form.

PRIVACY POLICY AND RETURNS POLICY

Use of Our Website is also governed by our PRIVACY Policy and Website RETURNS Policy - available via the links in the footer of each page. Our PRIVACY Policy and RETURNS Policy are incorporated into these TERMS + CONDITIONS by this reference.

DISCLAIMER OF LIABILITY

The material displayed on The Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, NEED and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of The Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect NEED’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

DISCLAIMER AS TO OWNERSHIP OF TRADEMARKS, IMAGES OF PERSONALITIES AND THIRD PARTY COPYRIGHT

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on The Website are in no way associated, linked or affiliated with NEED and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on The Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to NEED.

INDEMNITY

You agree to indemnify, defend and hold harmless NEED, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from Your use of The Website or Your breach of these TERMS + CONDITIONS.

VARIATION

NEED shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of The Website.

INVALIDITY

If any of the provisions of these TERMS + CONDITIONS are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, those provision(s) will be deemed severed from the remainder of these TERMS + CONDITIONS and the remainder will be valid and enforceable.

WAIVER

If You breach these conditions and We take no action, We will still be entitled to use Our rights and remedies in any other situation where You breach these conditions.

LAW + JURISDICTION

These TERMS + CONDITIONS, and the relationship between You and NEED (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England & Wales.

If You are a consumer, You will benefit from any mandatory provisions of the law in Your country of residence. Nothing in the above clause takes away or reduces Your rights as a consumer to rely on those provisions.

Any dispute, controversy, proceedings or claim between You and NEED relating to these TERMS + CONDITIONS, or the relationship between you and NEED (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.